Privacy Policy | Tri-City Synthetic Turf

Effective Date: March 2025

Tri-City Synthetic Turf Inc ("we," "us," or "our") operates the website tri-cityturf.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form or request a free estimate
Call our phone number
Send us an email
Interact with us on social media

The personal information we may collect includes your name, phone number, email address, physical address or city, and details about your turf project.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide estimates
Schedule and perform turf installation services
Send follow-up communications about your project
Improve our website and services
Analyze website traffic and usage patterns
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Third-Party Services

We may use third-party services that collect, monitor, and analyze website data. These include:

Google Analytics: We use Google Analytics to track and analyze website traffic. Google Analytics collects information about your use of our website and reports trends without identifying individual visitors. You can learn about Google's practices at policies.google.com/privacy.
Google Search Console: We use Google Search Console to understand how our website performs in search results.

These third-party services have their own privacy policies. We encourage you to review them.

Your Rights (California Residents)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: You can request that we disclose what personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out: You can opt out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at fmaus@tri-cityturf.com or call (760) 681-3517.

SMS/Text Message Consent

When you provide your phone number through our website contact forms, estimate request forms, or other communication channels, you may receive text messages from Tri-City Synthetic Turf Inc related to your inquiry or project. These messages may include appointment confirmations, estimate follow-ups, project updates, and service-related communications.

By submitting your phone number through our forms, you consent to receive text messages from us. Message frequency varies based on your interaction with our services. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive texts from us unless you opt in again. You can also opt out by contacting us directly at fmaus@tri-cityturf.com or (760) 681-3517.

For help with our text messaging program, reply HELP to any message or contact us at the email or phone number above.

We do not share your phone number or text messaging consent with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tri-City Synthetic Turf Inc
Vista, CA
Email: fmaus@tri-cityturf.com
Phone: (760) 681-3517